Shipping & Returns
Our Return Policy
If for any reason you are unhappy with your product, you are entitled to a full *refund within 30 days of receiving your product. (*conditions apply)
We believe that all of our products are of the highest quality and craftsmanship, so if you feel that there is an issue, please advise us, so we can have an opportunity to solve it for you.
If there is an issue with your product please contact our office and include your order number and a brief description of the issue. One of our team will advise you on how to send back your purchase.
Once the item is received and reviewed you will be refunded immediately.
Please note you must contact us within 30 days of receiving your item. We will not be held responsible for delays in money transfers.
*Our 30 day money back guarantee only applies to diamonds, within the following range:
- Shape: Round & Princess
- Colour: D-G
- Clarity: IF-SI1
- Size: 0.40ct - 1.30ct
- Fluorescence: None - Faint
- Certificate: GIA
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